Privacy Policy

Last updated: January 2025

1. Introduction

Elastoffice Romania SRL ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, process, and protect your information when you use our website and services.

2. Data Controller

The data controller for your personal data is:
Elastoffice Romania SRL
str Gh. Doja 111a
540394 Târgu Mureș, Romania
Email: info.ro@elastoffice.com
Phone: +40 371 336 970

3. Information We Collect

3.1 Contact Form Data

When you contact us through our website, we collect:

  • Name (first and last name)
  • Email address
  • Company name (optional)
  • Phone number (optional)
  • Subject and message content
  • IP address (for security and abuse prevention)
  • User agent information

3.2 Website Analytics

We use Plausible Analytics, a privacy-focused analytics service that does not use cookies and anonymizes visitor data. This helps us understand website usage without tracking individuals.

4. Legal Basis for Processing

We process your personal data based on:

  • Consent: When you submit our contact form and agree to this privacy policy
  • Legitimate Interest: For website analytics and security monitoring
  • Contract Performance: When providing services you have requested

5. How We Use Your Information

We use your personal data to:

  • Respond to your inquiries and provide requested information
  • Provide customer support and technical assistance
  • Improve our website and services
  • Prevent fraud and ensure website security
  • Comply with legal obligations

6. Data Sharing

We may share your data with:

  • Email Service Provider: Resend (for sending email notifications)
  • CAPTCHA Service: Cloudflare Turnstile (for form protection)
  • Analytics Service: Plausible Analytics (anonymized data only)

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

7. Data Retention

We retain your personal data for 18 months from the date of collection, after which it is automatically deleted. You may request earlier deletion at any time.

8. Your Rights

Under GDPR, you have the right to:

  • Access: Request copies of your personal data
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your personal data
  • Restriction: Request restriction of processing
  • Data Portability: Request transfer of your data
  • Objection: Object to processing based on legitimate interests
  • Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at info.ro@elastoffice.com. We will respond within 30 days.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption, secure storage, and regular security assessments.

10. International Transfers

Your data may be processed by our service providers located outside the EU/EEA. We ensure adequate protection through appropriate safeguards such as Standard Contractual Clauses.

11. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16.

12. Cookies

Our website uses minimal cookies. With Plausible Analytics (cookieless), we do not require cookie consent banners. Any technical cookies used are strictly necessary for website functionality.

13. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last updated" date.

14. Contact Us

For privacy-related questions or to exercise your rights, contact us at:

Email: info.ro@elastoffice.com
Address: Elastoffice Romania SRL, str Gh. Doja 111a, 540394 Târgu Mureș, Romania

15. Supervisory Authority

You have the right to lodge a complaint with the Romanian National Supervisory Authority for Personal Data Processing (ANSPDCP) if you believe your data protection rights have been violated.